FAQ

The usual turnaround time is 7 to 10 business days once your order is placed. For uncommon prescriptions or specialized lenses, it may take up to 2–3 weeks.

Yes, you can bring your own frame, and we can fit it with new corrective lenses. Our opticians will, however, ensure that the frame is in good condition and compatible with your prescription. Additional fees may apply (cutting, adjustments, etc.).

High-index (thinner) lenses have a higher refractive index, making them thinner and lighter, which is especially beneficial for strong prescriptions.

A progressive lens (or multifocal lens) allows clear vision at all distances: far, intermediate, and near. It replaces traditional bifocal lenses and has no visible line, providing a smooth transition between different vision zones.

An anti-reflective coating is highly recommended, as it reduces glare, improves visual clarity (especially at night), decreases eye strain, and makes your glasses more attractive. It is particularly useful for night driving and screen use. Most anti-reflective coatings also have hydrophobic and oleophobic properties, making your lenses much easier to clean.

You can request a copy of your prescription after your appointment, as provided by Article 18 – Prescription Release.

Here is what it states: The optometrist must respect the patient’s right to have their prescription filled and to obtain their optical products (glasses, contact lenses, etc.) from the provider of their choice.

In these circumstances, L’Aire Visuelle and its prescribing professional cannot be held responsible for visual aids, glasses, or contact lenses obtained from another provider. Any follow-up regarding checks, adjustments, or vision issues will incur consultation fees.

Yes, absolutely!

You can purchase glasses from our store even if your prescription comes from another provider. You just need to provide it to us (paper or electronic).

Please keep in mind that, according to current regulations, the optometrist who performed your eye exam must provide you with your prescription upon request—so you are free to have your glasses made wherever you choose. Our team will be on hand to guide and assist you in choosing the optimal solution for your requirements.